01APP DOWNLOAD
Download the ElecQUA App
Check the current water temperature and operating status of the ElecQUA Thermostat and change product settings from your smartphone.
Find the answers you need,quickly and easily
CUSTOMER SUPPORT
Quickly find the information you need to use the product
Find everything from pre-purchase selection guidance and app downloads to product manuals, frequently asked questions, and troubleshooting in one place.
How can we help?
Choose the option that matches your product and question.
02MANUALS & GUIDES
Product Manuals & Guides
Check your product model and find the product manual, registration guide, and app instructions.
03FAQ & TROUBLESHOOTING
Frequently Asked Questions
Follow the recommended checks for common questions about product registration, Wi-Fi connection, temperature control, LED indications, cleaning, and maintenance.
04SERVICE & CUSTOMER SUPPORT
Service & Customer Support
If the issue remains after reviewing the manuals and troubleshooting information, prepare the product model and current status before contacting us.
Pre-Purchase Guidance and Important Notices
PURCHASE GUIDE
Check your aquarium environment before purchase
Do not choose the product based on aquarium size alone.
Check the difference between the highest and lowest water temperatures without the product installed and the target water temperature, together with heat generated by lighting, filters, and other equipment.
Review the maximum cooling and heating temperature differences by aquarium size for the ElecQUA Thermostat, then compare them with the performance required for your aquarium.
- Full aquarium dimensions and volume
- Highest and lowest water temperatures without the product installed
- Target water temperature
- Required cooling and heating temperature difference
- Heat from lighting, filters, and other equipment around the aquarium
- Available installation space and aquarium-glass thickness
Service and Important Notices
Check app updates, service maintenance, and information that must be reviewed when using the product.