ElecQUA Co., Ltd. Privacy Policy
ElecQUA Co., Ltd. (hereinafter referred to as the Company) protects users’ personal information and processes it as follows in accordance with the PERSONAL INFORMATION PROTECTION ACT and other applicable laws and regulations.
Article 1 Purposes of Processing, Categories, and Retention Periods
| Category | Purpose of Processing | Information Processed | Retention Period |
|---|---|---|---|
| Login and account management | User identification, login, and account management | Email address, user identifier (UID), login method, whether the user has confirmed that they are at least 14 years old and the time of confirmation, and the name and profile photo that the user has agreed to provide and that are transmitted by the login provider | Until membership withdrawal, deletion of a long-inactive account, or termination of the Service |
| Product service | Product registration, status checks, settings and control, and issue response | Product identification information, model, firmware version, water temperature, target water temperature, product settings, operating, connection, and error status and processing times, and space and product names designated by the user | The latest product status and settings are retained until membership withdrawal, deletion of a long-inactive account, or termination of the Service. Product history and aggregated water-temperature information are retained for up to 12 months. |
| Weather information | Retrieval and display of nearby weather information | Approximate location information | Not stored on the Company’s servers |
| Confirmation of location-information use | Confirmation of location-information use records and compliance with applicable laws and regulations | Records confirming use and provision, excluding location information | Up to three years from creation |
| Authentication and security | Login security, issue identification, and prevention of unauthorized use | IP address, user agent, and authentication, access, and error records | Up to three years from creation |
| Proof of consent to terms | Proof of consent and withdrawal and dispute response | Internal user identifier, type and version of the document consented to, whether consent was given, time of consent, and time of withdrawal | Up to three years from membership withdrawal or withdrawal of consent |
| Enquiries and after-sales service | Handling enquiries and after-sales service and arranging parcel delivery | Name, telephone number, and address | Up to three years from completion of handling |
An account is deemed long-inactive when both the last App login and the last server communication by the last registered product have been inactive for two years, calculated from whichever of those two events occurred more recently. The Account and linked information are then automatically deleted.
Deleting the App alone does not delete membership information or product information.
The wireless router name (SSID) and password entered for product registration are transmitted only to the device via Bluetooth and are not transmitted to or stored on the Company’s servers or cloud.
The Company does not permit persons under 14 years of age to register for the Service.
Article 2 Outsourcing of Personal Information Processing
The Company outsources personal information processing as follows to provide the Service.
| Processor | Outsourced Services |
|---|---|
| Google Cloud Korea LLC and Google LLC | Firebase authentication for existing products, data storage in the Firestore Seoul region, server operation, and log management |
| Amazon Web Services Korea LLC | Member authentication, IoT device connections, server operation, data storage, and log management |
Through outsourcing agreements, the Company establishes the matters necessary to ensure that personal information is processed securely and manages and supervises the processors.
Article 3 Overseas Provision of Personal Information to Third Parties
| Recipient | Country | Information Transferred | Purpose of Transfer | Basis for Transfer | Timing and Method of Transfer | Retention Period | Contact |
|---|---|---|---|---|---|---|---|
| Google LLC | United States | Email address, UID, login method, name and profile photo, IP address, and user agent | Firebase authentication for existing products | Outsourcing and storage necessary for the conclusion and performance of the service-use agreement | Transmitted through an encrypted communications network when login or authentication occurs | Account information: until membership withdrawal or Account deletion; IP address, user agent, and authentication, access, and error records: up to three years from creation | Google Privacy Enquiry |
| AccuWeather Intl., LLC | United States | Approximate location information | Retrieval of nearby weather information | User consent | Transmitted through an encrypted communications network when weather information is requested | The period prescribed by AccuWeather’s privacy policy and applicable laws and regulations | Contact AccuWeather |
If a user refuses the overseas transfer required for Firebase authentication for existing products, login and Account-based services cannot be used. A user who does not want an overseas transfer to AccuWeather may choose not to grant, or may withdraw, location permission for the ElecQUA App in the smartphone settings. In that case, the weather-information feature cannot be used.
Article 4 Destruction of Personal Information
- The Company destroys personal information without delay when its retention period expires or its processing purpose has been achieved.
- Information that must be retained under other laws and regulations is stored separately from other personal information and only for the required period.
- Electronic files are deleted using a method that makes recovery or restoration difficult.
- Once membership withdrawal is confirmed, the Company begins deleting personal information linked to that user’s Account.
Article 5 Rights of Users and Legal Representatives and How to Exercise Them
Users and their legal representatives may request access to, correction or deletion of, or suspension of processing of personal information and may withdraw consent. Requests may be submitted through the membership-withdrawal feature in the App or to the department responsible for personal information protection. After confirming that the requester is the user or a lawful representative, the Company handles the request in accordance with applicable laws and regulations.
Article 6 Measures to Ensure the Security of Personal Information
The Company implements administrative, technical, and physical safeguards required by applicable laws and regulations to prevent the loss, theft, leakage, forgery, alteration, or damage of personal information.
Article 7 Department Responsible for Personal Information Protection
- Department: Department Responsible for Personal Information Protection
- Telephone: 031-945-2293
- Email: info@elecqua.co.kr
For advice or to report an infringement of personal information, users may contact the Personal Information Infringement Report Center (118 without an area code) or the Personal Information Dispute Mediation Committee.
Article 8 Changes to This Privacy Policy
If the Company changes this Policy, it will publish the effective date and details of the changes on the website.
- Publication Date: September 13, 2026
- Effective Date: September 13, 2026