ElecQUA Policy

ElecQUA Co., Ltd. Quality Assurance Policy

Article 1 Scope

  1. This Policy applies to the quality assurance and after-sales service of new products manufactured or supplied by ElecQUA Co., Ltd. (hereinafter referred to as the Company).
  2. The website and ElecQUA App do not process product orders, payments, or deliveries.
  3. Purchase cancellations, withdrawal of purchase offers, delivery, and returns are governed by the instructions of the actual place of purchase and applicable laws and regulations.
  4. If the product has been installed and brought into contact with water, returns due to a simple change of mind are restricted. However, if the product is defective, the user may receive a return, replacement, or repair in accordance with applicable laws and regulations and this Policy.
  5. This Policy does not restrict consumer rights under the FRAMEWORK ACT ON CONSUMERS, the ACT ON THE CONSUMER PROTECTION IN ELECTRONIC COMMERCE, the Consumer Dispute Settlement Standards, or other applicable provisions.

Article 2 Quality Assurance Period

  1. The quality assurance period for the product and its components is one year from the date the product is purchased or delivered.
  2. However, the quality assurance period for the FAN is two years.
  3. If the contract date and delivery date differ, the delivery date applies.
  4. The purchase or delivery date is verified through proof of purchase such as a receipt or order history.
  5. If proof of purchase is unavailable, the quality assurance period is calculated from the date three months after the date of manufacture.
  6. A repaired product retains its existing quality assurance period.
  7. If the entire product is replaced at no charge because of a product defect, the product’s quality assurance period is recalculated from the date the replacement is received.
  8. A replacement part purchased for a fee is covered by the quality assurance period applicable to that part from the date the part is delivered. The quality assurance period for the entire product is neither extended nor recalculated.
  9. If a product intended for general consumers is used for commercial, industrial, research, or experimental purposes, the quality assurance period is two-thirds of the period prescribed in this Article.

Article 3 Free Warranty Service

If a defect in materials, manufacture, performance, or function occurs under normal conditions of use within the quality assurance period, the Company provides a free repair, product replacement, or refund of the purchase price in accordance with applicable laws and regulations and the Consumer Dispute Settlement Standards.

Article 4 Paid Repair or Exclusions from Free Warranty Service

A failure caused by any of the following may be excluded from free warranty service. If repair is possible, the Company will explain the cost before performing a paid repair.

  1. Use contrary to the user manual; installation using a method, place, or position different from that recommended by the Company; improper storage or cleaning; or inadequate care
  2. Damage caused by the User or external environment, including dropping, impact, abnormal voltage, immersion beyond the product’s permitted range, or fire
  3. A failure caused by using parts, consumables, or power supplies not designated by the Company
  4. A failure caused by modification, disassembly, or repair by a person other than the Company or a repairer designated by the Company
  5. A failure caused by a reason for which the Company is not responsible, including natural disaster, lightning, or power outage
  6. Wear or replacement of consumable parts through normal use
  7. A problem with a communications network, router, power supply, or installation environment rather than a product defect

Article 5 Repair, Replacement, and Refund Standards

  1. After inspecting the product’s condition and the cause of the defect, the Company may proceed with repair first.
  2. If repair is impossible, the same defect recurs, or repair is delayed, the Company provides a replacement or refund in accordance with applicable laws and regulations and the Consumer Dispute Settlement Standards.
  3. If a failure is attributable to the User or the product is outside the quality assurance period, the Company may provide a paid repair after explaining whether repair is possible and the estimated cost.
  4. If repair is impossible because the product or a part has been discontinued or for a technical reason, the matter is handled in accordance with applicable laws and regulations and the Consumer Dispute Settlement Standards.

Article 6 Shipping Costs and Inspection

  1. The Company bears the cost of collecting and reshipping a product as necessary for a defect within the quality assurance period that is determined to be the Company’s responsibility.
  2. If no product defect is found or the cause is determined to be attributable to the User, the User may be responsible for the costs required for inspection, repair, and shipping. The Company provides advance notice if costs will be incurred.
  3. Product settings may be reset during repair.

Article 7 Matters for Users to Check

The product is a device that assists with aquarium temperature management. Users must periodically check the water temperature, product operating status, power supply, and communications environment and must take the measures required for the condition of the aquatic life.

Article 8 Liability

  1. The Company is liable in accordance with applicable laws and regulations for damage caused by a product defect or the Company’s intent or negligence.
  2. The Company is not liable for damage caused by improper use or management by the User, the installation environment, a communications or power failure, or force majeure where the Company has neither intent nor negligence.
  3. This Article does not restrict consumer rights under the PRODUCT LIABILITY ACT or other applicable laws and regulations.

Article 9 After-Sales Service Requests

When after-sales service is requested, the Company may request the name, telephone number, and address required to identify, collect, and deliver the product.

Addendum

This Policy takes effect on September 13, 2026.